*** APPOINTMENTS ONLY

Contact Us On: 07825164968

Massage Caversham, Caversham Heights, Reading, Berkshire, Deep Tissue, Swedish Massage, Hot Stones, Holistic, Remedial, Swedish, Thai, Foot, Back, Hand, Pregnancy, Therapeutic, Sports Massage, Complimentary, Essential Oils, Myofascial Release, Torn Ligaments, Torn Hamstrings, Bad Back, Muscle Damage, Chair Massage, Passive Stretch, Mobilisation, Joint Care, Reflexology, Trigger Point Massage, Aromatherapy, Facial Massage, Indian Head Massage, Lymphatic Drainage, Massage Detoxing, Stress Release, Insomnia, Body Alignment, Connective Tissue, Complementary And Alternative Medicine, Sore Neck, Sciatica, Relax, Calm, Breathing Techniques, Geriatric Massage, Cancer Massage, Baby Massage, Mental Relaxation, Pamper, Palpate, Stroking, Kneading, Gliding, Percussion, Friction, Vibration, Compression, Passive Or Active Stretching Within The Normal Anatomical Range Of Movement, Effleurage, Firm Soothing, Light Soothing, Stroking Movement, Manipulation, Abdominal Massage, Relief Of Cervical Pain, Back Pain, Fibromyalgia, Scoliosis, Neurological Dysfunction, Restriction Of Motion, Chronic Pain, Headaches, Touch, Lower Back Pain, Self Healing, Reduce Pain, Acute, Trapped Nerve, Injury, Nervous System, IBS, Chronic Fatigue, Scoliosis, Circulation, Dissolution Of Scar Tissue Adhesions, Improved Circulation, Speed Healing, Reduce Swelling, Injury, Alleviate Lower Back Pain, Enhance Immunity, Stimulate Lymph Flow, Help Natural Defence System, Weak, Tight Muscles Help Sportsmen, Athletes, Assist With Recovery, Prepare For Marathon, Cycling, Exercise, Release Endorphins, Amino Acids, Natural Painkiller, Migraine, Muscle Spasms, Cramping, Improving Circulation, Can’t Sleep, Decreased Anxiety, Enhanced Sleep Quality, Greater Energy, Improved Concentration, Reduced Fatigue, Arthritis Sufferers, Asthmatic,  Increased Peak Air Flow, Burn Injury Reduced Pain, Itching, Anxiety, High Blood Pressure, Lower Blood Pressure, Anxiety, Premenstrual Syndrome Sufferers, Decreased Water Retention, Pampering, Rejuvenating, Therapeutic, Reflexology, Thai Stretch Massage, Acupressure Massage.

​GDPR 


YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website, and why, and what your rights are.

Therapist’s Name/Identity: Mrs Zoe Bowen – Massage & Reflexology Therapist 
Therapist’s Contact Details:
Telephone No: 07825164968
Email address: massageroom@outlook.com
Address: 80 Highmoor Road, Caversham, READING, RG4 7BE

Data Controller Contact Details: as above

The Purpose of Processing Client Data
In order to give professional Reflexology and Massage Therapy treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing Reflexology / Massage treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I offer my mobile contact details via my website & facebook page to allow me to contact you regarding bookings. 

Lawful Basis for holding and using Client Information

As a full member of the

- Association of Reflexologists (AoR)
- Massage Training Institute (MTI)
- Complementary & Natural Healthcare Council (CNHC)
I abide by their Code of Practice and Ethics. 
The lawful basis under which I hold and use your information is 
• my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice
• my requirement to hold your information for the following legal reasons 
a. ‘claims occurring’ insurance
b. law regarding children’s records 
c. CNHC requirements to retain information

What information I hold and what I do with it
In order to give professional Reflexology/Massage treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:
• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or when required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for
I will keep your information for the following periods - 
• ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
• law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
• CNHC requirements to retain information for 8 years after last treatment

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you give me in relation to:
• Appointment times 
• Reflexology/Massage information or information related to your health 
 
Your Rights

GDPR gives you the following rights:

• The right to be informed: 
To know how your information will be held and used (this notice).
• The right of access: 
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification: 
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”): 
For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. 
• The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office: 
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

THERAPIST’S RIGHTS
Please note:
• If you don’t agree to your therapist keeping records or information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed